FAQs

FAQ’s

Does cleaning carpets regularly wear them out?

No, on the contrary. If carpets are professionally cleaned by a certified technician using the correct practices and products, the life of the carpet can be extended by up to 5 times. Regular deep cleaning of the carpets removes the sand, soil and grit from deep down in the carpet pile. The hidden soil is the primary cause of wear and tear acting like sandpaper as you walk on the carpet. Over time the debris builds and builds until it becomes apparent on the surface. For this reason it is recommended to clean the carpet well before it looks dirty. Unfortunately most companies and technicians in the industry tend to use high pH chemicals which are damaging to wool carpets will weaken the fibers and cause the carpet to wear out prematurely. In many cases the high pH will cause discoloration to the dyes too. Touch Dry Restoration use a deeper cleaning, dual system process to clean 99% of the carpets we clean. Our unique system lifts and removes all the soil from the base of the carpet pile easily and effectively without the use of harsh chemicals. As such we only use the highest grade wool safe and ECO friendly products to clean carpets and upholstery and we always neutralise the pH with our sour rinse, which stabilizes the colour and conditions the fibers, revitalising the carpets and fabrics leaving them clean, fresh, healthy, soft and Touch Dry.

How frequently should I have my carpets cleaned?

Generally, traffic areas of your carpet (the bits you walk on around furniture) should be professionally cleaned by a qualified technician at least once a year - areas used infrequently perhaps every 18 months to two years. If you wear out door shoes on the carpet, or the property is occupied, by indoor pets and or by persons who are respiratory sensitive or suffer with allergic reactions, then it would be recommended to have those regularly used areas cleaned more than once a years, perhaps once every 6-8 months. Carpets under furniture to should receive at least a dry vacuuming once or twice a year to eradicate the build up of dust mites and the breeding of bed bugs and moths.

Will carpet cleaning cause my carpet to get dirty rapidly within weeks or months?

No, providing you use an IICRC certified technician, whom like Touch Dry Restoration uses high grade wool safe approved products and neturalises with a sour rinse finish leaving the carpet pH balanced. Soils in the carpet are acid based, so detergents which are alkali based will generally be used to break down and loosen the soil. The high the pH of the product, the more likely residue will be left behind, especially if the carpet has not be rinsed with an Acidic (sour rinse). The sour rinse Touch Dry use during the rinse and extraction part of our process, neutralises the pH, conditions the fibers and will actually repel soils rather than attract them. The stronger alkaline based detergents used by unqualified technicians, break surface soil down more quickly, but won't reach the depth of the pile and will continue to clean your feet as you walk on the carpet for months after it has been cleaned.These bad practices is the main reason why so many people experience rapid re-soiling when using untrained and non-certified carpet cleaning technicians/companies.

What carpet and upholstery cleaning methods do Touch Dry Restoration offer?

Touch Dry offer the following methods: Hot Water Extraction also known as Steam Cleaning. Rotary Shampoo and Bonnet Cleaning. Dry Organic Compound Cleaning and Dry Solvent Cleaning. Specialist Stain Removal Dual System Restoration.

Which methods are most effective?

All methods have their place and there are advantages and disadvantages to all. Some use more moisture, some are nearly completely dry. Some fabrics and carpets cannot be wet cleaned, so a low moisture/dry system has to be used regardless to how much soil is to be removed. The general rule of thumb is the less moisture used the less effective the cleaning will be. However over wetting carpets and upholstery will potentially damage them and cause all kinds of problems so it is important to always use a certified expert like Touch Dry Restoration who knows exactly how to get the best results whilst skilfully managing moisture levels with their use of specialist equipment, techniques and time to reduce drying overall times.

Generally all systems serve well for general maintenance cleaning, which is when the carpets and upholstery are cleaned regularly and well before they become soiled i.e. every 3-6 months. Hot water extraction is the most popular system and this is because it is the most effective system for actual soil and stain removal, but to effectively break down years of soil which has become deeply ingrained in the fabric and carpet pile, a combination of systems is necessary in order to restore the items, neutralise them, condition them and dry them. The maintenance systems vary in cost and are all considerably cheaper than restoration cleaning:

Rotary Bonnet Buffing using micro splitting technology is generally the cheapest method and offers a good surface clean and reduction of general marks and spots with short drying times some added fiber protection.

Dry Compound Cleaning offers zero drying times but is expensive, not as effective at improving the general appearance, leaves traces of the compound in the carpet even once it has been cleaned and is the least effective at breaking down general marks, spots and stains.

Rotary Shampoo Brushing & Dry Vacuum seldom used these days it is one of the cheaper methods, provides good agitation and soil break down but the dry vacuum extraction of the encapsulated dirt means residues are left behind which attract soil meaning much more regular cleaning.

Hot Water Extraction has the longest drying times and presents more risks of damage when used by untrained professionals than the other lower moisture methods. It does however offer the most effective surface clean and a deeper clean removing soil from the top third of the fiber as opposed to the top quarter of the fiber which is what is achieved with the other lower moisture systems. 

Dry Solvent Cleaning Rugs & Upholstery - A system Touch Dry Restoration used only when we have to, due to the wet sensitive fabrics and fibers we come across from time to time. Expensive, toxic and not very effective at breaking down general soil, marks and stains. Effective at breaking down grease and oils but not much else.

Dual System Restoration Process - The most expensive and time consuming of all systems but by far the best value for money. Utilizing the Rotary bonnet/shampoo systems in combination with hot water extraction, specialist stain removal techniques and rapid drying equipment, this system breaks down and removes soils, marks and stains from the base of the carpet pile and upholstery fabric, meaning 99% more soil removal is achieved than any other other system used in isolation. Carpets and upholstery look absolutely amazing straight after the clean, even better when completely dry, they stay looking great for a long time after with no sticky residues left behind and the items are fabric conditioned without stains wicking back once dry the carpet will continue to repel soil for extended periods of time. With the removal of the sand, grit, hair and other dirt particles removed from the base of the carpet the result means a significant extension in the items shelf life. What you spend on this service in the short term will be saved many times over in the long term!

Do I need the dual system process every time?

Not necessarily. If you have just purchased new carpets, or have just had Touch Dry Restorations dual system process and would like to avoid the lump sum expense of replacing your carpets early and with expensive restoration carpet cleaning bills every 2-5 years, you might want to consider following our guidelines on how to keep cleaner carpets and take up a maintenance carpet clean program every 3-6 months. Ultimately, you will be spending the same or more on regular cleaning, but you will be pre-longing the life of your carpet even more whilst benefiting from allergen free furnishings, great looking furnishings all year round and your cleaning bills at a lower cost spread over the year.

What should I do if I have an Accident?

Act fast with some white towels or paper towels and blot as much of the spillage up as possible. Keep blotting and use your body weight to get as much of the moisture out as possible. You should really contact us immediately, particularly if it is coloured spillage or a natural carpet and especially if it has occurred on natural cotton or linen upholstery. We will come out as soon as possible and provide a stain removal service for you, but if you would like to try and deal with it yourself, refer to our recommendations and tips, but be very careful and call us if at all concerned.

Will all the stains come out if I use Touch Dry Restoration?

Unfortunately, no one can guarantee that any particular stain will be successfully removed even by a certified stain removal specialist as some stains permanently damage the carpet and upholstery fibres and, therefore, no amount of cleaning techniques or chemicals will reverse this. Touch Dry Restoration are able to successfully remove most stains from carpets often exceeding our own expectations. Stains on delicate upholstery fabrics such as cottons and linens, silks, viscose tend to be much trickier and unfortunately more likely to be permanent. What we can assure you is: as an industry leading stain removal expert, we offer the best possible outcome and, if we can't remove a stain, you can trust that no one else will be able to either. If you are concerned with any particular stain before you book us, please feel free to contact us to discuss the stain and we will advise you of the realistic outcome and best way to move forward.

Do you guarantee your work?

Yes, in the highly unlikely event that you were not completely thrilled with our service, we would first rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to £500.

Are you insured?

Absolutely. We are insured through Hiscox Insurance and have a Public Liability Indemnity of £5,000,000 and Employers Liability cover of £10,000,000, Treatments Risk up to £25,000 for any claim - with a total cover of up £250,00 in any period.

How safe are your cleaning products for children, pets and those sensitive to allergens?

We only use the highest grade products on the market, which are completely safe for all of the above. However, if you have any particular concerns, do mention them to us, so we may be aware and answer any queries you have.

Do you move all the furniture?

We can move most furniture for you and will discuss this with you at the point of survey or when you make your initial inquiry. Of course the more furniture you would like us to move, the more labor and time will be involved and so this will effect the cost. If you have very heavy furniture, there are legal limits to what we can lift (25KG per person). We would always advise that fragile antique furniture is moved for us and, if there are breakables in or on a cabinet, that these are also removed prior to us arriving. In some cases, we can offer assistance with clearing the items for you, but again this will increase the cost of the job and, if they are precious, they should be removed by you rather than by us.

Do you place protection under furniture feet?

Yes, kitchen foil tabs will be prepared specifically for the furniture feet as we are working, ready to be placed immediately under the furniture so there is no risk of wood stain or rust occurring. Under flat based furniture which is moved, we will place polystyrene blocks so that the carpet underneath may breath. Some very heavy and/or awkward furniture may be best left alone and we would discuss this with you at the point of survey.

Does furniture have to be moved or can I just have the main parts cleaned (around furniture)?

As far as carpet deep cleaning is concerned, it is actually the traffic lane areas around the fixed furniture that really need to be professionally cleaned. Under the furniture that doesn't get moved, there is only surface dust which can be effectively vacuumed away. Focusing on the traffic lane areas for the professional clean will keep the cost down considerably. However, it would be a good idea to vacuum underneath beds and behind cabinets etc at least once every 6 months to prevent and eradicate any moth infestations before they do any real damage. Touch Dry Restoration have a special service for this called Slide'N'Vac.

What are those horrible black lines around the skirting boards and underneath doors?

These can occur on both light and darker coloured carpets. These marks occur from air passing through the carpet as it is attempting to get through the crack between the carpet and the baseboard or under a closed door. Sometime you see it as black spots, which is where the carpet fitters pierced the backing of the carpet when they used their knee kickers to stretch the carpet when it was laid. As the air passes through the edge of the carpet pile, this microscopic soiling is deposited there which is why they are called filtration marks. These marks tend to occurs over a significant period of time, although they have been known to appear within a matter of a few months. Very often they are not noticed until a build up has occurred. 
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